Return Policy
Nordscoot’s return policy allows you to return products within 30 days of receival. The condition of the new product must be checked within 30 days of receival. The customer is always responsible for the cost of the new packaging if the original package is no longer available.
The return policy applies only to electric vehicles purchased directly from Nordscoot for private customers and does not cover after-sales or professional use. Product returns are handled by contacting our customer service or via following form: https://nordscoot.com/fi/ota-yhteytta/#reklamaatio.
Nordscoot return conditions:
Return and Cancellation Policies
Cancellations and returns are possible at Nordscoot. However, we encourage you to do your research before purchasing to minimize the likelihood of returns. If you're unsure about a purchase, feel free to ask us about any of our products and services through live chat or email at contact@nordscoot.com.
When is cancellation of an order possible?
Your order is usually processed within 24 hours of purchase. Once the order has been processed and shipped, it cannot be cancelled. If you need to cancel your order, please contact our support team as soon as possible through live chat, as it is a time-sensitive process.
At what condition can I return a product?
You can return your order by presenting proper evidence within 30 days of receipt. The product must be in the same condition as received for a full refund. However, the customer is responsible for the shipping costs involved in the process.
How do I return a product?
If the product remains undamaged and is returned within 30 days of the delivery date, our team will gladly assist you in the return process. You can submit a return request by contacting our customer support team through live chat or email us at contact@nordscoot.com.
Can I test the product?
Yes, within the framework of the right of return, it is possible to try out products, so you can familiarize yourself with the product at your own pace. You can open the package and still return the product afterwards. Take care of the product and its accessories, instructions, and product packaging until you have decided to keep the product. The purchaser is liable for the reduction in value, in accordance with the law. If the product is no longer as good as new or for example, the product packaging or parts have been lost.
Can I return a broken product?
The product cannot be returned if it has been damaged for example due to an accident or negligence, and the damage is not due to a material or manufacturing defect. A broken product cannot be resold, therefore it cannot be returned. In such cases it is advisable to contact your own insurance company. For example if a scratch has appeared on the product after the time of purchase, our returns handler will consider on a case-by-case basis whether to reimburse part of the product price and if the product can be returned at all.
